Focusbari

Global Uncertainty in Healthcare Systems: Poor Management and Low Confidence in Most Countries!

International Survey “Global Public Confidence” across 21 Countries by the IRIS Network and Focus Bari for Greece

Focus Bari, the official representative of the international IRIS (International Research Institutes) network in Greece, participated in a major global survey titled “GLOBAL PUBLIC CONFIDENCE” addressing critical contemporary issues. The survey was designed and carried out under the initiative of the IRIS Network across 21 countries in 2024.
The findings presented in this release — “Global Perceptions and Concerns about Health: Trends and Challenges” — are enriched with Greek data from a related study conducted by Focus Bari on behalf of Applia, and they reveal:

Healthcare Systems in Crisis: Globally, only 4 in 10 citizens express satisfaction with the healthcare services in their country. Greece ranks among the countries with the highest levels of dissatisfaction.

Poor Governance as the Main Cause: To 60% of citizens worldwide attribute healthcare system problems primarily to ineffective management rather than to a lack of resources.

Skepticism and Lack of Trust: Many countries show significant reservations regarding trust in government healthcare management and the protection of vulnerable groups. Greece is among the countries with the lowest levels of public trust.

Mental Health a Top Priority for Greeks: For Greek citizens, mental health is a top concern, with pressure for productivity cited as the main barrier to successfully meeting professional demands.

See the whole survey presentation here

Global Public Confidence Study on Health Care

Good, proper and organized health care is an issue that concerns people worldwide regardless of the country they live in: today, it seems that National Health Systems are “suffering” internationally, and significant proportions of citizens attribute the problems of health systems to ineffective management and/ and insufficient funding.

See the whole survey presentation here

Customer Service week survey for HICS

The Annual Survey “CX Stories” by Focus Bari reveals customers views regarding the service they receive and experiences they have with a large variety of organizations.  Through their own narratives customers discuss both their “WOW” and their “OUCH” experiences, helping companies’ teams continuously improve their service.

See the presentation here

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