The Annual Survey “CX Stories” by Focus Bari reveals customers views regarding the service they receive and experiences they have with a large variety of organizations. Through their own narratives customers discuss both their “WOW” and their “OUCH” experiences, helping companies’ teams continuously improve their service.
See the presentation here
After two “Covid Summers” people still prefer to have local holidays than to travel abroad. Greeks in particular, prefer holidays on the beach, choosing their destination based on value for money, family & friends, yet relying a lot on technology to stay connected even when away!
See the whole presentation of YouGov Profiles by Focus Bari on Greeks Travelling & Holidays Habits & Attitudes here