Author: focusbari_user

In the context of its nationwide activities, the Hellenic Institute of Customer Service organized a one-day event in Trikala Thessaly in collaboration with Plushost in order to promote the importance of the Customer Experience for businesses. Xenia Kourtoglou, spoke about the Power of Customer Experience, which is a central mission for every organization, presenting data from the Greek market and Greek society, which familiarize businesses with modern consumer demands, mindset, habits, and expectations. In her speech, Kourtoglou highlighted the ever-increasing relationship consumers have with technology, and presented strategies to help all organizations develop a CX culture as well as practical steps to continuously improve the customer experience they offer.

See the whole presentation of Mrs. Kourtoglou here

As part of the 2024 Panorama of Entrepreneurship event, an established institution organized for many years at the Athens Concert Hall by Professor Iordanis Ladopoulos, Xenia Kourtoglou participated in a panel on “Artificial Intelligence and how it will affect career paths.” Along with distinguished co-panelists, the panelists discussed potential developments and how individual initiative, continuous and lifelong learning, and the development of human skills can help both young people and older individuals navigate a positive career trajectory in the era of Artificial Intelligence

As part of its nationwide activities, the Hellenic Institute of Customer Service organized a seminar in Trikala, Thessaly, in collaboration with Plushost, with the aim of promoting the importance of Customer Experience for businesses. Xenia Kourtoglou spoke about the Power of Customer Experience, which is a central mission for every organization, presenting data from the Greek market and society that familiarize businesses with modern consumer demands, mindset, habits, and expectations. In her speech, Ms. Kourtoglou emphasized the increasingly close relationship between consumers and technology, and presented strategies that help all organizations develop a CX culture as well as practical steps for the continuous improvement of the customer experience they offer.

See the whole presentation of Mrs. Kourtoglou here

Celebrating Women’s Day and supporting Women’s Entrepreneurship, the Corinth Chamber of Commerce organized a seminar with Xenia Kourtoglou as the keynote speaker. In her speech, Xenia Kourtoglou presented the results of a public opinion survey regarding the position and treatment of Greek women in modern work environments, as well as in society and family in general. She urged all women—whether they are employees, entrepreneurs, or not—to inspire those around them, continually striving to become better versions of themselves and rightfully claiming the position they deserve.

See Xenia Kourtoglou’s presentation here.

Cosmoestetica, the annual Conference-Exhibition of the Hellenic Association of Aesthetic Medicine and Cosmetology (PSAMKA), was completed with great success and a large turnout of delegates on March 2nd and 3rd, 2024, focusing on the latest developments in aesthetics and cosmetology. Xenia Kourtoglou, an expert in Mental Resilience, presented research findings on the habits and mindset of Greeks regarding health, beauty, and nutrition, while emphasizing the importance of a holistic approach to health, as the three dimensions of the human organism—mind, body, and soul—are in continuous and dynamic interaction.

See Mrs. Kourtoglou’s presentation here