Category: Latest News

In the context of its nationwide activities, the Hellenic Institute of Customer Service organized a one-day event in Trikala Thessaly in collaboration with Plushost in order to promote the importance of the Customer Experience for businesses. Xenia Kourtoglou, spoke about the Power of Customer Experience, which is a central mission for every organization, presenting data from the Greek market and Greek society, which familiarize businesses with modern consumer demands, mindset, habits, and expectations. In her speech, Kourtoglou highlighted the ever-increasing relationship consumers have with technology, and presented strategies to help all organizations develop a CX culture as well as practical steps to continuously improve the customer experience they offer.

See the whole presentation of Mrs. Kourtoglou here

As part of the 2024 Panorama of Entrepreneurship event, an established institution organized for many years at the Athens Concert Hall by Professor Iordanis Ladopoulos, Xenia Kourtoglou participated in a panel on “Artificial Intelligence and how it will affect career paths.” Along with distinguished co-panelists, the panelists discussed potential developments and how individual initiative, continuous and lifelong learning, and the development of human skills can help both young people and older individuals navigate a positive career trajectory in the era of Artificial Intelligence

As part of its nationwide activities, the Hellenic Institute of Customer Service organized a seminar in Trikala, Thessaly, in collaboration with Plushost, with the aim of promoting the importance of Customer Experience for businesses. Xenia Kourtoglou spoke about the Power of Customer Experience, which is a central mission for every organization, presenting data from the Greek market and society that familiarize businesses with modern consumer demands, mindset, habits, and expectations. In her speech, Ms. Kourtoglou emphasized the increasingly close relationship between consumers and technology, and presented strategies that help all organizations develop a CX culture as well as practical steps for the continuous improvement of the customer experience they offer.

See the whole presentation of Mrs. Kourtoglou here

Celebrating Women’s Day and supporting Women’s Entrepreneurship, the Corinth Chamber of Commerce organized a seminar with Xenia Kourtoglou as the keynote speaker. In her speech, Xenia Kourtoglou presented the results of a public opinion survey regarding the position and treatment of Greek women in modern work environments, as well as in society and family in general. She urged all women—whether they are employees, entrepreneurs, or not—to inspire those around them, continually striving to become better versions of themselves and rightfully claiming the position they deserve.

See Xenia Kourtoglou’s presentation here.

Cosmoestetica, the annual Conference-Exhibition of the Hellenic Association of Aesthetic Medicine and Cosmetology (PSAMKA), was completed with great success and a large turnout of delegates on March 2nd and 3rd, 2024, focusing on the latest developments in aesthetics and cosmetology. Xenia Kourtoglou, an expert in Mental Resilience, presented research findings on the habits and mindset of Greeks regarding health, beauty, and nutrition, while emphasizing the importance of a holistic approach to health, as the three dimensions of the human organism—mind, body, and soul—are in continuous and dynamic interaction.

See Mrs. Kourtoglou’s presentation here

The new BoD for ACEO has been formed for the term 2024-2026, following the annual regular General Assembly which tool place on February 21^st 2024.

Mr. Υannis Papachristou, CEO Greece, ANTENNA GROUP, was elected as the President of the Board.

The members of the Board include:

Vice President: Elena Kallona, Managing Director, JUNGHEINRICH HELLAS EPE

General Secretary: Valeria Tsami, Vice President & Executive Director, FOCUS BARI A.E.

Treasurer: George Katiniotis, CEO, ACROMOVE INC.

Members:

Anny Tryfon, Vice President & Managing Director, DESIGNIA INSURANCE BROKERS SA

Dorina Oikonomopoulou, CEO, Marsh McLennan

Sakis Exarchos, President & CEO, VANTAGE TOWERS GREECE

Alternate Members:

Spyros Nestoras, Management Executive Director, KREKA AE

Alexandros Alivizatos, General Manager, REDEX AE

Lefteris Anastasakis, Vice President of the Board, PRIORITY CONSULTANTS SA

Dimitris Papasotiriou, General Manager, DIGICOM SYSTEMS AE

ACEO is a merit-based, technocratic, non-profit organization, established in 1986 to represent professional managers and promote leadership issues in Greece. The Association has approximately 500 members who – as BoD Presidents, Executive Vice-Presidents, Chief Executive Officers, General Managers and Chief Operations Officers of large enterprises – have the primary responsibility for the largest and most well-known Greek and multinational companies and public Organizations, with a total turnover of over 62 billion euros and more than 200,000 employees in total. The main purpose of ACEO is to contribute to the improvement of the country’s top management level and the growth of the Greek economy.

See more about ACEO  here

 

The members of SEDEA elected the new Board of Directors for the years 2024-2025 during the annual General Assembly meeting, which was held on Wednesday, January 24^th  2024.

Valeria Tsamis, Managing Director of FOCUS BARI was re-elected as President of the Board having served in the same position also in 2020-2021 & 2022-2023, as vice-president for 6 years (2014-2019) and being an active Board member since 2003. Her re-election is and honor but also a commitment to continue contributing to SEDEA and his members and to the market research & opinion polling industry in Greece.

The new SEDEA BoD consists of:

• Valeria Tsamis (Focus Bari) – President
• Angela Stathopoulou (Metron Analysis)– VicePresident
• Kostas Sigalos (Global Link) – General Secretary
• Dorina Fydani (NielsenIQ) – Treasurer
• Raphael Soustiel (DataPower) – Member

Alternate Board Member: Lela Charavgi (Kantar)

See more about SEDEA and its activities here