Author: focusbari_user

8th EIEP Workshop in Heraklion, Crete

Xenia Kourtoglou on Customer Experience in the Era of Artificial Intelligence

With great success and strong attendance by business owners and corporate executives, the 8th Conference of the Hellenic Institute of Customer Service was held on April 29, 2025, in Heraklion, Crete, under the auspices of the Chamber of Commerce of Crete.  The event began with a welcome address by the Vice President of the HICS and the Chamber, followed by a keynote speech by Xenia Kourtoglou, who delivered an inspiring and highly relevant presentation on Customer Experience in the AI Era.  In her talk, Ms. Kourtoglou:

 Analyzed the current socio-economic environment in Greece and how it shapes consumer behaviors and expectations.

 Highlighted the strategic importance of a positive customer experience for the success of any business—regardless of size or sector.

 Presented key findings on Greeks’ relationship with technology and their attitudes toward Artificial Intelligence.

 Demonstrated how AI is rapidly transforming public expectations in the field of service and support.

 Shared practical advice and actionable tips on how businesses can stand out by continuously improving the value and experience they offer to their customers.

Ms. Kourtoglou’s presentation was a highlight of the event, sparking thought-provoking discussions and inspiring immediate action among attendees.

See the full presentation here

2nd DIY Traditional Stores Conference & Exhibition

Xenia Kourtoglou as Keynote Speaker, highlighting the Power of Customer Experience

On April 28, the 2nd Conference of DIY Stores & Exhibition of Tools and Building Materials was successfully held at the Technopolis City of Athens. Organized by Karydakis Media, the event has already become the annual gathering for the traditional home and garden market.  Once again, the event brought together the full spectrum of the industry: from hardware and ironmongery stores to nurseries, agricultural products, paints, tools, and home & garden improvement equipment.

The Keynote Speaker of the Conference was Xenia Kourtoglou, Founder of Focus Bari and Resilience Expert, who passionately spoke about the critical role of Customer Experience in the sustainability and success of any business—especially in today’s highly demanding market environment.  In her speech, she:

• Presented timely insights into the attitudes and needs of today’s Greek consumers.
• Highlighted how a human-centered approach and authentic connection with customers build loyalty and strengthen brand reputation.
• Shared practical tips and actionable strategies that can make a real difference for small and medium-sized businesses—even with limited resources.

See the full presentation here

2nd Real Estate Market Round Table

Xenia Kourtoglou as Keynote Speaker on Greeks and Real Estate

The 2nd Real Estate Market Round Table was successfully held on Thursday, April 10, 2025, at the Eugenides Foundation, firmly establishing itself as a key annual event for the Greek real estate sector. The conference brought together top professionals from the field, decision-makers, investors, and stakeholders from various sectors of the economy.  A highlight of this year’s event was the exclusive nationwide research presented by Focus Bari, titled: “Greeks & the Property Market: Real Estate – Investment, Necessity, Dream or Burden?”

The research was presented by Xenia Kourtoglou, Founder of Focus Bari and internationally recognized expert in Mental Resilience and Leadership Development. As the event’s Keynote Speaker, she offered a fresh and insightful perspective on how Greeks perceive and manage their real estate assets in an era of rapid change.  Based on a sample of over 1,000 respondents from across Greece, the research results sparked meaningful dialogue and reflection. Xenia Kourtoglou’s approach highlighted not only the statistical trends but also the emotional and cultural dimensions of the topic, resonating strongly with the audience. Her presentation explored key questions such as:

• What is the current rate of property ownership in Greece?
• How many owners actively utilize their real estate?
• What role does the emotional and financial value of a property play?
• Is real estate today a smart investment or a management burden?

View the full research presentation here

PET CONGRESS OTE ACADEMY

Xenia Kourtoglou as Keynote Speaker at PET CONGRESS 2025 at OTE Academy

With the participation of representatives from all sectors related to pets, PET CONGRESS 2025 was successfully held at the OTE Academy, attracting the interest of professionals and pet lovers alike.  Xenia Kourtoglou, truly “walking the talk,” took the stage accompanied by her beloved little Kokoni, Litsa, and presented findings from an exclusive study that highlights the unique bond Greeks share with their pets — a relationship filled with love, devotion, and care, often described as the “only form of unconditional love.”

According to the research, the vast majority of Greeks have a long-standing connection with a dog or cat, whom they care for with the same tenderness and attention one would offer to a child. This connection goes beyond companionship — it reflects a deep emotional and existential bond, reminding us daily of what true loyalty and affection really mean.

See Xenia Kourtoglou’s presentation here

28 March 2025 | BNI GOALS SUMMIT 2025

Xenia Kourtoglou Keynote Speaker at the BNI Panhellenic Conference

With remarkable success and an inspiring turnout of entrepreneurs from all over Greece, the National GOALS SUMMIT of BNI—the world’s largest business networking organization—was held at the Divani Caravel Hotel in Athens.  Xenia Kourtoglou, founder of Focus Bari, renowned coach and top expert in Mental Resilience, was honored to participate as a Keynote Speaker, sharing her original and deeply human approach to goal-setting and achievement—both personal and professional.

Drawing from her 35+ years of experience in behavioral research and human development, Xenia offered a simple yet powerful roadmap to help participants overcome daily challenges, internal fears, and external pressures—while staying focused, motivated, and mentally strong in an ever-demanding business world.  Her keynote captivated an audience of 200+ professionals, leaving a lasting impression and providing a fresh, empowering perspective on success through emotional strength and clarity.

Access the full presentation material here