The Annual Survey “CX Stories” by Focus Bari reveals customers views regarding the service they receive and experiences they have with a large variety of organizations.  Through their own narratives customers discuss both their “WOW” and their “OUCH” experiences, helping companies’ teams continuously improve their service.

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The new survey by Focus Bari and the comparison of Greece with 18 other countries conducted through the YouGov network.

High prices and inflation have a direct impact on the consumption habits of both Greeks and nationally. Consumers' fixed income has decreased significantly forcing the majority to follow "smart shopping" techniques to save money.

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The new survey by Focus Bari and the comparison of Greece with 18 other countries conducted through the YouGov network.

High prices and inflation have a direct impact on the consumption habits of both Greeks and nationally. Greece ranks very high among countries that report a decline in purchasing power and high rates of concern.

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Good, proper and organized health care is an issue that concerns people worldwide regardless of the country they live in: today, it seems that National Health Systems are "suffering" internationally, and significant proportions of citizens attribute the problems of health systems to ineffective management and/ and insufficient funding.

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Climate change is an important issue these days and seems to concern most countries. Almost every country claims that climate change is an important problem for the whole planet rather than for the country or area in which they live.

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Going to the supermarket, Greek consumers face a wide variety of products from which they can choose the goods that best serve their needs. Many will prefer their favorite brands, but the competitive prices of private labels have seen a spectacular increase in their sales in almost all product categories.

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The change in the economic situation, wages and price increases are significant factors in changing Greeks’ consumer habits in all sectors.

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All Greeks are using the internet, including children, according to the latest issue of Focus on Tech Life, the continuous survey regarding Greeks and Technology, run by Focus Bari since 1995.

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As technology continues to advance, new ways to make people's lives easier are emerging. Lately, a new artificial intelligence platform, chat GPT, has made its appearance, with many praising its benefits while others worrying about how such new technologies will affect our daily lives.

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The advancement of technology over the past years has helped facilitate online financial transactions and introduced new concepts such as cryptocurrencies. The stress of Greeks regarding the good management of their finances is also evident in their investment activities as the majority does not wish to take risks in the stock market.

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