As part of its nationwide activities, the Hellenic Institute of Customer Service organized a seminar in Trikala, Thessaly, in collaboration with Plushost, with the aim of promoting the importance of Customer Experience for businesses. Xenia Kourtoglou spoke about the Power of Customer Experience, which is a central mission for every organization, presenting data from the Greek market and society that familiarize businesses with modern consumer demands, mindset, habits, and expectations. In her speech, Ms. Kourtoglou emphasized the increasingly close relationship between consumers and technology, and presented strategies that help all organizations develop a CX culture as well as practical steps for the continuous improvement of the customer experience they offer.

See the whole presentation of Mrs. Kourtoglou here

Celebrating Women's Day and supporting Women's Entrepreneurship, the Corinth Chamber of Commerce organized a seminar with Xenia Kourtoglou as the keynote speaker. In her speech, Xenia Kourtoglou presented the results of a public opinion survey regarding the position and treatment of Greek women in modern work environments, as well as in society and family in general. She urged all women—whether they are employees, entrepreneurs, or not—to inspire those around them, continually striving to become better versions of themselves and rightfully claiming the position they deserve.

See Xenia Kourtoglou's presentation here.

Cosmoestetica, the annual Conference-Exhibition of the Hellenic Association of Aesthetic Medicine and Cosmetology (PSAMKA), was completed with great success and a large turnout of delegates on March 2nd and 3rd, 2024, focusing on the latest developments in aesthetics and cosmetology. Xenia Kourtoglou, an expert in Mental Resilience, presented research findings on the habits and mindset of Greeks regarding health, beauty, and nutrition, while emphasizing the importance of a holistic approach to health, as the three dimensions of the human organism—mind, body, and soul—are in continuous and dynamic interaction.

See Mrs. Kourtoglou’s presentation here

The Applia 2024 Conference took place with great success on February 26, 2024 at the Grande Bretagne Hotel in Athens.  More than 230 leaders of the electrical appliances market and the large retailers attended the conference, where top speakers from the academia, the retail and the AI/technology community presented the current status, challenges, and future developments of consumers, society and the market.  Xenia Kourtoglou, Founder of Focus Bari, presented the latest trends in Greeks’ relationship with technology, the current societal challenges and the findings of a national survey conducted exclusively for the conference.  In her presentation, Xenia Kourtoglou underlined the current “Tech Gaps”, “Society Gaps” and “Loyalty Gaps” currently observed according to Greek consumers attitudes and habits.

You can see the whole presentation here

The 15^th Health Expo Athens was conducted with great success at the Athens Concert Hall on February 24 and 25.  The event attracted a huge number of attendants and hosts from all over Greece and Cyprus, offering a rich agenda of specialized, parallel sessions.  Xenia Kourtoglou, Founder Focus Bari presented the results of a large-scale quantitative and qualitative survey titled “The Big Life Questions among Four Generations”.  Describing in detail the profile of each generation—Z, Millennials, X, Boomers—the study revealed the different mentalities, aspirations, life, work and leadership values, as well as the substantial gap between them.  Xenia Kourtoglou underlined the value and contribution that each generation brings to the family, society and workplace, emphasizing that if all generations develop empathy, they will be able to co-exist and cooperate smoothly at any environment.

You can find the whole survey presentation here

Antenna Group and CSII organized the “From AI to Z Conference” on February 23, 2024 at the Athens Intercontinental Hotel.  Top speakers from all relevant sectors—technology, e-commerce, digital marketing, cyber security, as well as a representation of the government’s future strategies team presented the latest AI developments, as well as future applications that AI could have in a wealth of industries, such as manufacturing, health, commerce and services.  Xenia Kourtoglou, Founder of Focus Bari presented a series of survey results conducted by Focus Bari locally and YouGov internationally, capturing the public opinion regarding AI, as well as people’s expectations, intentions and impact they believe that AI will have on society and humanity.

You can find Xenia Kourtoglou’s presentation here

The new BoD for ACEO has been formed for the term 2024-2026, following the annual regular General Assembly which tool place on February 21^st 2024.

Mr. Υannis Papachristou, CEO Greece, ANTENNA GROUP, was elected as the President of the Board.

The members of the Board include:

Vice President: Elena Kallona, Managing Director, JUNGHEINRICH HELLAS EPE

General Secretary: Valeria Tsami, Vice President & Executive Director, FOCUS BARI A.E.

Treasurer: George Katiniotis, CEO, ACROMOVE INC.

Members:

Anny Tryfon, Vice President & Managing Director, DESIGNIA INSURANCE BROKERS SA

Dorina Oikonomopoulou, CEO, Marsh McLennan

Sakis Exarchos, President & CEO, VANTAGE TOWERS GREECE

Alternate Members:

Spyros Nestoras, Management Executive Director, KREKA AE

Alexandros Alivizatos, General Manager, REDEX AE

Lefteris Anastasakis, Vice President of the Board, PRIORITY CONSULTANTS SA

Dimitris Papasotiriou, General Manager, DIGICOM SYSTEMS AE

ACEO is a merit-based, technocratic, non-profit organization, established in 1986 to represent professional managers and promote leadership issues in Greece. The Association has approximately 500 members who – as BoD Presidents, Executive Vice-Presidents, Chief Executive Officers, General Managers and Chief Operations Officers of large enterprises – have the primary responsibility for the largest and most well-known Greek and multinational companies and public Organizations, with a total turnover of over 62 billion euros and more than 200,000 employees in total. The main purpose of ACEO is to contribute to the improvement of the country’s top management level and the growth of the Greek economy.

See more about ACEO  here

The members of SEDEA elected the new Board of Directors for the years 2024-2025 during the annual General Assembly meeting, which was held on Wednesday, January 24^th  2024.

Valeria Tsamis, Managing Director of FOCUS BARI was re-elected as President of the Board having served in the same position also in 2020-2021 & 2022-2023, as vice-president for 6 years (2014-2019) and being an active Board member since 2003. Her re-election is and honor but also a commitment to continue contributing to SEDEA and his members and to the market research & opinion polling industry in Greece.

The new SEDEA BoD consists of:

• Valeria Tsamis (Focus Bari) - President
• Angela Stathopoulou (Metron Analysis)– VicePresident
• Kostas Sigalos (Global Link) – General Secretary
• Dorina Fydani (NielsenIQ) - Treasurer
• Raphael Soustiel (DataPower) – Member

Alternate Board Member: Lela Charavgi (Kantar)

See more about SEDEA and its activities here

 "AI, Inclusivity, and the Future of Work" was the theme of the highly engaging event organized by the ACEO Task Force for Equal Opportunities in Leadership. The ACEO Board Members Valeria Tsamis, Head of the team, Vice President – Executive Director, Focus Bari, along with the coordinator George Katiniotis, CEO, Acromove, welcomed our members and three distinguished guests: Angeliki Poulymenakou, Professor in the Administrative Information Systems Department at the School of Business Administration of the University of Piraeus and Dean of the School of Business Administration, Jiorgis Kritsiotakis, Managing Director, Accenture and Isidoros Sideridis, CEO, Pobuca. They engaged in a productive discussion about shaping the future of work through recent technological advancements, with a focus on AI. The conversation delved into inclusion-related matters, trends, and best practices aimed at addressing challenges and enhancing inclusion for diverse groups of workers. The event took place at the OTE Academy facilities.

The Coffee Business Awards 2023 ceremony organized by Ethos Media and simultaneously watched via streaming by Live On took place on December 15, 2023 at Apollon Divani Palace Kavouri with great success and 500+ managers of the Cafe chain market and the wider catering sector. Xenia Kourtoglou presented the main trends in coffee buying and consumption habits among the Greek public, as well as the degree of loyalty, selection criteria and criteria for abandoning consumers' favorite Cafe, emphasizing the enormous importance of service and the overall customer experience.