8th EIEP Workshop in Heraklion, Crete

Xenia Kourtoglou on Customer Experience in the Era of Artificial Intelligence

With great success and strong attendance by business owners and corporate executives, the 8th Conference of the Hellenic Institute of Customer Service was held on April 29, 2025, in Heraklion, Crete, under the auspices of the Chamber of Commerce of Crete.  The event began with a welcome address by the Vice President of the HICS and the Chamber, followed by a keynote speech by Xenia Kourtoglou, who delivered an inspiring and highly relevant presentation on Customer Experience in the AI Era.  In her talk, Ms. Kourtoglou:

 Analyzed the current socio-economic environment in Greece and how it shapes consumer behaviors and expectations.

 Highlighted the strategic importance of a positive customer experience for the success of any business—regardless of size or sector.

 Presented key findings on Greeks’ relationship with technology and their attitudes toward Artificial Intelligence.

 Demonstrated how AI is rapidly transforming public expectations in the field of service and support.

 Shared practical advice and actionable tips on how businesses can stand out by continuously improving the value and experience they offer to their customers.

Ms. Kourtoglou’s presentation was a highlight of the event, sparking thought-provoking discussions and inspiring immediate action among attendees.

See the full presentation here