With a large turnout at the Sofitel Hotel, the Hellenic Institute of Customer Service organized the CEO Breakfast with keynote speaker Xenia Kourtoglou of Focus Bari. The speaker presented revealing research findings with real customer experience stories, emphasizing that “Our customers are our mirrors” is the title of my talk today at the CEO Breakfast at EIEP. She highlighted that making customer experience the central mission of every business guides proper strategies, decisions, processes, and most importantly, inspires and unites teams of associates. Because we are here to leave an imprint as organizations, making the world and our customer’s life better! And the company’s profits are the result, not the goal!” Xenia Kourtoglou comprehensively demonstrated how customer experience can lead every business to absolute prosperity and financial strength, and how every organization can meet all customer needs on a practical, social, and human level while maintaining high employee engagement.

See Xenia Kourtoglou’s presentation here.