As part of its nationwide activities, the Hellenic Institute of Customer Service organized a seminar in Iraklion, Crete, with the aim of promoting the importance of Customer Experience for businesses. Xenia Kourtoglou spoke about the Power of Customer Experience, which is a central mission for every organization, presenting data from the Greek market and society that familiarize businesses with modern consumer demands, mindset, habits, and expectations. In her speech, Ms. Kourtoglou emphasized the increasingly close relationship between consumers and technology, and presented strategies that help all organizations develop a CX culture as well as practical steps for the continuous improvement of the customer experience they offer.
See the whole presentation of Mrs. Kourtoglou here
